Closing this forum

Dear Sparkling Society Fans,

We are very grateful for all your contributions and would like to thank you for all your feedback and great ideas on our forum. However, on June 1st 2020 we will stop facilitating this forum.

We are constantly working on improving the quality and experience of our games, and we have found that the forum hasn't been of value for this purpose. Because of this we've had to make the difficult decision to close it down.
For us focus is what counts, and what we love most is to work on the improvements of our games in every sense. We are determined to deliver the best city building experience on mobile.
At the same time there are still many other options to connect with fellow players, which we encourage you to explore.

For City Island 5 players; please visit the Facebook group We are not affiliated with this group, but they have told us that they are glad to welcome you all in their community. Most likely, initiatives like this are available on Facebook for other games as well.

If you have any questions regarding this matter, please send us an email at [email protected]
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Crashing problems

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  • #16
    Agreed -
    OS is Windows 10. The initial screen loads then the program exits. I do get a message saying a message has been sent to the developers. "Meanwhile keep on playing" is the final sentence... tough to do


    • #17
      Yesterday, CI5 loaded and I was able to play for a few minutes; however a couple of hours later it was crashing again...blimp appears briefly...CI5 closes.... get "bug report sent" message. I would appreciate a status update. UPDATE: 7/7/19, CI5 update installed successfully! Yesterday,
      I decided to download a new game from the Windows Store. After this other game downloaded successfully, CI5 updated automatically. I immediately played CI5 but decided not to update the post until today to
      make sure CI5 was still working fine. I'm happy to say that I've played the game twice today and it is performing as great as before!
      Last edited by MER; 8th July 2019, 19:11. Reason: Crashing problem solved!


      • #18
        looks like a patch was created - I no longer have the crashing problem. I saw the download in the Microsoft store and applied it windows 10


        • #19
          I am having major crashing problems. 3 times in a 10 minute period. This has been going on for about a week. Not sure what to do. It's a huge annoyance. I also have had problems with losing progress. Several item purchased with keys no longer exist. This is quite disappointing.


          • #20
            I hit level 46 this morning, then this afternoon I was taken back to level 45. This is getting real old!!!! I have lost progress like this so many times, I can't count. I am angry about this!!!! Why no response? And, the game still crashes all the time.
            I am using the newest Kindle Fire 8, got it a month ago. I played this game on my old tablet, also a Kindle 8, and when I loaded it on this tablet, I lost 4 levels of the game. I clean this tablet and restart it every day, and the problems don't stop.


            • #21
              Pueden enviarme millones


              • #22
                The game has a lot of crashing problems. Version 2 point something is beautiful, with the change of climate, but crashes a lot. During the evening is almost impossible to play. Not very enjoyable.


                • #23
                  Restore game state from PC to Android Mobile

                  I have the last version 2.10.2 on android , running win 10 and all of a sudden I get a black screen when I open game on pc afraid to delete from phone don;t want to lose game keep waiting on help , again not getting it