Announcement

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Closing this forum

Dear Sparkling Society Fans,

We are very grateful for all your contributions and would like to thank you for all your feedback and great ideas on our forum. However, on June 1st 2020 we will stop facilitating this forum.

We are constantly working on improving the quality and experience of our games, and we have found that the forum hasn't been of value for this purpose. Because of this we've had to make the difficult decision to close it down.
For us focus is what counts, and what we love most is to work on the improvements of our games in every sense. We are determined to deliver the best city building experience on mobile.
At the same time there are still many other options to connect with fellow players, which we encourage you to explore.

For City Island 5 players; please visit the Facebook group https://www.facebook.com/groups/676348963172909/. We are not affiliated with this group, but they have told us that they are glad to welcome you all in their community. Most likely, initiatives like this are available on Facebook for other games as well.

If you have any questions regarding this matter, please send us an email at [email protected]
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Update and game no longer works?

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  • Update and game no longer works?

    I just updated the game through the ap store on my MacBook - and now it no longer works!! I can get in, and see the islands (now in more detail and spread across more than one screen) but as soon as I click on one of my islands the screen goes blank (except for the SS logo and a spinning timer)??? I have tried running it with lower quality graphics and same problem

  • #2
    Hi kyliemryan ,

    We are sorry for the inconvenience caused to you. We have escalated this issue to our product team and they are currently looking into it.

    We request you to please send details of what it is along with a screenshot, to our support team at
    [email protected]
    Or
    [email protected]
    Or
    [email protected]
    Or
    [email protected], so that they can assess and help you in the best way possible.

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