Announcement

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Closing this forum

Dear Sparkling Society Fans,

We are very grateful for all your contributions and would like to thank you for all your feedback and great ideas on our forum. However, on June 1st 2020 we will stop facilitating this forum.

We are constantly working on improving the quality and experience of our games, and we have found that the forum hasn't been of value for this purpose. Because of this we've had to make the difficult decision to close it down.
For us focus is what counts, and what we love most is to work on the improvements of our games in every sense. We are determined to deliver the best city building experience on mobile.
At the same time there are still many other options to connect with fellow players, which we encourage you to explore.

For City Island 5 players; please visit the Facebook group https://www.facebook.com/groups/676348963172909/. We are not affiliated with this group, but they have told us that they are glad to welcome you all in their community. Most likely, initiatives like this are available on Facebook for other games as well.

If you have any questions regarding this matter, please send us an email at [email protected]
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Cash & gold lost in city island 3

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  • Cash & gold lost in city island 3

    What is going on with CI3?? When I went to play today, over $22 million cash and 5 gold were gone. Plus the game started as if it were a new day and gave me the days gift of 2500 stars. I had played several times earlier and nothing seemed strange. I have full internet connection 24/7 so it can't be that.

  • #2
    Hi ADIRONDACKBEAR ,

    We are sorry for the inconvenience caused to you.

    We request you to please send details of what it is along with a screenshot, to our support team at
    [email protected]
    Or
    [email protected]
    Or
    [email protected]
    Or
    [email protected], so that they can assess and help you in the best way possible.

    Comment


    • #3
      Sparkling society, WHY do you always ask for a screen shot? What will that prove? the cash accumulated is gone, as well as the gold. I do not do screen shots every time the game is played just in case there is an issue. I played the game several times yesterday. then in the evening when I played the game, it has reset itself as if I never played that day, and gave the daily gift, and all the cash & gold I had was back to what it was as if the game was never played that day, including moved buildings were placed back to where they were. There is nothing to "screen shot".

      Comment


      • #4
        Hi ADIRONDACKBEAR ,

        We apologize for the previous incorrect response.

        You don't need to provide a screenshot to our support team. Simply contact them with the friendcode of your game account and provide them with more details so that they can investigate and assist you further.

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