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  • #16
    I just lost a bunch of levels and money and progress after I bought cash to play the game. Thanks for taking my money and screwing my game up for me. I cleared my case and it did nothing g to help me iam pissed

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    • #17
      Erica - sorry to read this mishaps. As moderator I cannot help you with any smart suggestions but I would like you to give your friendcode and the type of device you are playing, so the technicians can do their magic work and make you happy again. sparksoc
      See you at the islands !

      CI3: 3i=4deo0cvlaux1
      CI4: 4i-d3odn
      PCIS: PCi-9gnhb

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      • #18
        Hi, I have cleared my cache but the problem still persists no matter what I do. I have been getting my level up from 47 to 48 for around 3 to 4 times already, but the game reverts my level back to 47 always.

        My username is usakohoshino and my friend code is 4-ca7o5. Can someone look into it please? Thank you.

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        • #19
          This has been happening to me for about 5 days now. Stuck on level 42. My device (Nexxus 9) does not have an SD card. I have cleared the application cache a few times. I don't understand how this is even possible as I am able to play several sessions without a problem, then out of the blue it reverts back to where I was a day or two ago. Come on guys, can't we fix this? My app version: 1.4.5, friend code: 4-ab4m1.
          Last edited by menotume; 14th September 2016, 19:59. Reason: Correction: App version is 1.4.5 (HD version)

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          • #20
            Any word on when this will be fixed in the HD version? I just got bumped back about a day again, very frustrating and I cannot go through the same level 42/43/42 routine any more. No more playing for me until it's fixed. It seems to be fixed in the non-HD version (both 1.4.6 and 1.5.0), as I have not encountered any bump-backs there for about a week now.
            Last edited by menotume; 15th September 2016, 17:49. Reason: I just got the 1.4.6 version. We'll see if it is fixed, as you said it was fixed in1.4.5 and it wasn't :p

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            • #21
              Excuse me for my Bad english.
              I have the same Problem for many months.
              I play every buildings game to the endlevel, i was in the table with Best Player.
              First i have this Problem with the Hd, Later a seconds Problem After I clear the Cache with Black buildings.
              and every Day i lost money, Levels and work.
              I make a Post on Facebook, buT i her nothing From you.
              After I lost many real money, i delete the game Complet
              i install the non Hd Version, but I have the same Problem.
              And i clear the Cache, i Transfer the Data From sd to System and back.
              the same Problem.
              First I think the game Dont Safe, but sometime I Start the game 3 times and AT the 4 i lost that what I doing the last 3 time.
              I am frustiatet and i have NO Problem with the other games From you.
              Excuse me for this english but the autocorrector on Android make me crazy

              Gerald Dennis Gleissner
              SD-dcgmn

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              • #22
                For those having the 'fallback' problem, please check your application settings and see if you have the 'storage' permFission allowed for City Island. From Android's application settings, select 'Apps', then City Island 4. Click on 'permissions' and see if the 'storage' permission is set. Please post here what the setting currently is if you are having the problem, this may help the devs identify the issue. While you are there, allow the storage permission and see if it fixes your problem.

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                • #23
                  The game have the right to read, write, erase and make Change on the storage!

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                  • #24

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                    • #25
                      Right, thank you. I can confirm that this was not the issue, as it just happened to me again. I can also confirm that v1.4.6(HD) does not fix the issue, nor does clearing the application cache. Version 1.4.6(NON-hd) and 1.5(NON-hd) work fine.

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                      • #26
                        Now it is enough. since felt several months I play every day 3 times a day and on weekends even more in the game without any success. I have invested for gold and play money money to buy several times, but constantly I fall back. Feels a hundred times I have to climb level managed just as often I have the casino upgraded from level 8 to level for over 3 million. 9 once or twice I see as time runs out, and then suddenly I'm back at the starting point. I have now finally fed up. so much money and gold to me, the makers did not give the make amends. I would have at least 30 levels further. I hate the program at the moment. Sorry, I have now written in German and translated used.

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                        • #27
                          Is anyone from Sparkling even listening here? A simple statement would go a long way, like "We know about the problem and are working on it". It's obvious that it's a common problem among users if you read through the reviews in the PlayStore.

                          What's going on? The problem does not exist in the non-HD version. Give us SOMETHING!
                          Last edited by menotume; 19th September 2016, 18:07. Reason: fixed grammer

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                          • #28
                            I use the non HD Version!

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                            • #29
                              For some reason, if the issue was happening to me in the SD version I didn't notice it. But you are correct, it happens in both versions. I have been in contact with Marleen at Sparkling Society, and they are definitely working on the problem.

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                              • #30
                                This issue has extended beyond CI4 - and cache clearing/simple updates may or may not help. It appears to be a serious bug that needs to be fixed in-depth.
                                Attention: As of October 26th, 2016 my membership with the Sparkling Society will cease permenantly. I have had too many issues with the games and the solutions offered have not lasted, and therefore I am finding other games to play. I thank you all for welcoming me, and I don't know if I will see any of you again. Official good-bye from me.

                                - Jamie

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