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problem on the game

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  • problem on the game

    I have a question. My mom is playing CI4 and the level is 57. She don't know what the button she pressed, the game turn to level 1 suddenly. How can I resume the game?

  • #2
    Hi ManYan,

    There is a setting in our game where a player can reset the game progress and can start all over from the scratch.

    It seems your mom has accessed those settings due to which all the game progress is wiped out. Unfortunately, it is impossible to rebuild a lost city. We would request you to please contact our support team and provide more information along with your purchases so that they can credit your game account with the purchases.

    To contact correct support team, please use the following link:


    • #3
      Thank you!
      I try to send an email to support team for help.