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FAQ - City Island 4

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  • FAQ - City Island 4

    Game related Questions & Answers
    • Where can I find my friendcode?
    When you start the game, you will see your friendcode at the loading screen before you click play, or you can find your friendcode in the game by clicking on the Social button
    • How can I get more gold in the game?
    • You can buy currency in the game
    • You can earn currency in the game by finishing rewards, either in-game achievements, via videos or via the offer wall
    • Join the Sparkling Society newsletter
    • Like the Sparkling society Facebook Page and check our giftcodes
    • Follow us on Instragram or Twitter to find some extra giftcodes
    • Collect the gold that pops up in balloons above pedestrians
    • My happiness % is very low, how do I increase it?
    Happiness is VERY important in City Island 4. Decorations now provide a boost to the surrounding buildings! This is a very fun strategic and mindbreaking feature, as from now on it matters how you 'decorate' your city and how you 'arrange your buildings throughout your city' to profit from these boost optimally.
    Check this video:
    • My buildings have a sign with exclamation mark and says it I need to build a road, but I already build one?
    Buildings need to be placed next to a specific type of road. In City Island 3 you could choose which type of road you prefer, but in City Island 4 it is fixed per building which type of road is needed (road, walkway, canal).
    • How many times can the construction company be upgraded? Any limit?
    Yes there is, the limit is 20


    Billing related Questions & Answers
    • I did not receive my purchase, what should I do?
    We are so sorry for the inconvenience! Please send your (1) Google Confirmation and your (2) friendcode to billing@sparklingsociety.net
    • I watched videos or I bought something via Offer wall (Tapjoy, Fyber, Supersonic, NativeX) but I didn’t get my reward
    Are you sure you played the apps for a while, which is required to get the reward? Anyway, I’m sorry to see that you are having problems with the offers in our application. They are provided by a company called Tapjoy and they have a Support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Marketplace, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please go to the “Help” link at the bottom of any page after you log in. From there, the “Contact Support” button will allow you to submit your issue. No matter the route, your issue will get to their Support team who will respond to you as quickly as they are able. Sorry for the inconvenience. Thank you very much for understanding. PS If they don’t resolve this in a week for you, let us know please! billing@sparklingsociety.net
    • I have red cash icons instead of green ones / my buildings do not provice me the correct profit
    Games in the City Island series are about creating a “happy island”. You need to keep the island balanced well. When you having red cash icons instead of green ones, it means that you haven’t enough citizens that are employed. When you build more houses you will get more citizens and they all need to get a job. Fixing the balance of your island will result in more cash from the commercial buildings (green cash icons)
    • When are the ‘sales’ in the game?
    That is a surprise!

    Technical Questions & Answers
    • I want to transfer my city/game to a new device, is this possible?
    We are really sorry, but unfortunately, currently in Android for our type of games it is impossible to transfer your game or rebuild a lost city. But if you send us both your old and new friendcode(s), I can lookup your game progress and purchases. You can send your friendcodes to transfer@sparklingsociety.net
    • I found a bug/I am having issues in my game, where can I report them?
    Please post it on the forum and check if we already know this bug/issue. If not, please post it on our forum and do not forget to provide us all the information you know and post your friendcode/playername in your message.
    • Do you still have a question? Post it on our forum :-)
    Last edited by sparksoc; 19th January 2016, 10:08.

  • #2
    Where is the video that shows how the Happiness power n boost at? LOL I still haven't figured out how that actually wk's
    IF My Opinion makes Me Happy, it Shouldn't matter to Anyone Else!!:cool:

    Comment


    • demig
      demig commented
      Editing a comment
      Terry, you are not the only one. I am building my "a.." of and my smiley is still crying at 42%. I blame it on the 1st version of iOS. However, updates are in the pipeline. Let's see what happens after that.

    • Marleen
      Marleen commented
      Editing a comment
      Haha our intern is working on the video and it will be ready this week ( @buwalrus )

    • demig
      demig commented
      Editing a comment
      I do not need a video to explain this but, I rather have an updated version of my game. I hope the "heavy"delivery of this will be soon. After that the '04-star' should be rising fast out of the lower regions of the leaderboard :-)
      Last edited by demig; 17th January 2016, 21:12.
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