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  • Bug report thread

    Found something that's not working right?
    Put it here.
    I may not like what you have to say, but I will fight to the death for your right to say it.
    - Voltaire
    Friendcodes:
    https://pastebin.com/HhinM9kp

  • #2
    I'm having trouble with my SIM City. I play almost every day and put a lot of time into building my city. Last night when I closed it for the day, I had over 11,000,000 and 11 or 12 gold. This morning, when I opened it, I had only 6,000,000 and 5 gold. Some of my commercial and residential buildings had disappeared and some that I had upgraded to 10 are now back to 9. Also, I'm not given the opportunity to earn gold by watching videos. I get only 1 or 2 in a day. I love the game. But, I'm getting seriously frustrated with having to go back and put everything back to where I left off.

    Comment


    • SparklingSupport
      SparklingSupport commented
      Editing a comment
      Hi Sherryan,

      We are not sure what exactly went wrong with your game. Please contact our support team and provide them the details regarding the issue along with the friendcode of your game account so that they can further investigate this concern.

      In order to contact correct support team, please use the following link: https://www.sparklingsociety.net/contacts/

  • #3
    I didn't receive my tournament reward: I arrived in League 2

    please help me!!!

    my nick is gaetano
    this is my friend code: WAL-hemi5

    Comment


  • #4
    While scrolling through the levels of the Pistol Shrimp, I discovered that the health and damage drop a lot at level 7, This is true for every rare card I've seen. I'm assuming this is a bug because common and rare animals don't do this at any level (I haven't got any Legendary animals yet). Can someone who has upgraded a rare card to level 7 confirm?
    I may not like what you have to say, but I will fight to the death for your right to say it.
    - Voltaire
    Friendcodes:
    https://pastebin.com/HhinM9kp

    Comment


    • Holden
      Holden commented
      Editing a comment
      We have found this to be a bug in our balancing file. We will correct this asap and release a new version of the app. It will automatically correct it. Apologies for the inconvenience.

    • Holden
      Holden commented
      Editing a comment
      As promised we have fixed the problem and the new version (1.4.5) is in the release pipeline. Enjoy!

  • #5
    I didnt recive reward for reaching league 1 at the end of tournament in battle card savage heroes

    Comment


    • #6
      Hi Pajki ,

      We apologize for the inconvenience caused to you.

      We would like to inform you that the tournament rewards are stored on the server, so you should get your reward once you reconnect your player account. Worst case you may have to wait for the next tournament to end, which are just a few hours from now.

      Hence we request you to wait until next tournament is over. If the issue persists, we request you to please send details of what it is along with a screenshot, to our support team at
      android-dragon@sparklingsociety.net
      Or
      ios-dragon@sparklingsociety.net, so that they can assess and help you in the best way possible.

      Comment


      • #7
        Hi!another tournament in a row i didnt recive reward for reaching league 1 whats going on please fix that problem

        Comment


        • #8
          City island 4 ... built a hotel.. I have enough people but it won’t employ anyone. ..???

          Comment


          • #9
            Whats happen with server on the last4 tournament i recive only reward for one tournament in the battle savage heroes please fix that problem

            Comment


            • #10
              In the game my name is tomislav

              Comment


              • #11
                Yesterday your servers were going nuts. The cards were flipping randomly on the legendary Sunday thing, with several cards on the buy for coins page just flipping randomly, one after the other at high speed. Also, payout for that tourney didn't come. That is still messed up. My tourney page still shows me at tier II, but now with zero points. I took a screenshot and will upload it to support after I figure out how to get it from my phone to the net.

                Comment


                • #12
                  why in tournment i have to fight people with 10000 or more hp then me?? its normal that?

                  Comment


                  • Coyote68
                    Coyote68 commented
                    Editing a comment
                    In savage heroes yes, and can be worse. Used to be Wild Arena, Jurassic, and Savage Heroes but they changed it in the other two Not sure why they haven't with this one as well, since it is ridiculous trying to battle a player with 32,000 hp when you are less than 20,000. Their cards and upgrades are unreal.

                • #13
                  Its possible to fix or we have to unistall???

                  Comment


                  • #14
                    Hi Nessuno ,

                    We are sorry for the inconvenience caused to you.

                    We request you to please send details of what it is along with a screenshot, to our support team at android-bacs@sparklingsociety.net
                    Or
                    ios-bacs@sparklingsociety.net so that they can assess and help you in the best way possible.

                    Comment

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