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  • Help please

    Hi there,
    I payed for some gold over Google play and bought the disco but it didn't save from where I left off & I don't have any of the items I was building or the gold & money back? I don't know why sometimes it doesn't save & I don't do anything different.
    ​​​​​​Thank you
    Kind regards
    Gaz
    Last edited by DjG; 10th July 2018, 03:10. Reason: Didnt finish

  • #2
    Probably your best bet if you havent done so already is to email them. Ive found in the past they respond fairly quickly, within a day or so, and have helped me with my concerns. I havent had your exact issue so im not sure how it gets resolved.

    https://www.sparklingsociety.net/contacts/

    dont forget your friendcode

    cheers

    Comment


    • #3
      Hi DjG ,

      Usually, this kind of issues shouldn’t be occurring. Perhaps it has something to do with the device memory.

      We would request you to please contact our support team along with your friendcode at
      android-pcis@sparklingsociety.net
      Or
      ios-pcis@sparklingsociety.net
      Or
      windows-pcis@sparklingsociety.net. The more details you provide, the better we can help to fix this issue!

      Comment


      • #4
        Hi I have emailed & got it sorted, thank you so much for getting back to me & helping.
        Kind Regards.
        Gaz

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