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Randomly lost city

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  • Randomly lost city

    Hello
    been playing this for 3 days. Did earlier today and when I returned just now the entire city I built (and paid for on Google play) has disappeared and its prompting me to go through a new tutorial. Please help?

  • #2
    Hi Poppy,

    As per the design of the game, all the game progress is stored locally on the device. It seems you might have cleared the memory on the device or removed the game files due to which you have lost the game progress.

    We would suggest you to please contact our support team with the friendcode of your game account along with the purchase receipts so that they can further assist you. To contact correct support team, please use the following link: https://www.sparklingsociety.net/contacts/

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